YOUR INFORMATION

Privacy notice

This notice explains how information is used in the AU Money Group app.

What we collect and why

We collect the details you give us to manage your profile, respond to finance and referral enquiries, review Join AMG applications and provide support. This can include contact details, your state, applications, résumés, messages, attachments, consent choices and administrative records.

Account security

We use your email address and password to protect your AMG account. We store a password hash, rather than your original password. We also keep session and security records, including sign-in times, IP addresses and browser or device details, to keep you signed in and help prevent misuse. Verification and password-reset emails are essential account messages.

Who can access it

Your profile and records are available to you and the AMG owner. Staff can access the sections the owner has assigned to them. Join AMG résumés are available only to the applicant, the owner and authorised application reviewers. Chat records are available to the customer, owner and authorised support staff.

Your marketing choices

Creating an account or saving changes in Your details requires you to select the combined privacy and marketing agreement. Reading this Privacy Notice alone does not subscribe you to marketing. After registering, you can withdraw marketing consent at any time without closing your account or losing access to account and support services.

The single checkbox confirms that you have read this notice and agree to receive marketing. If you select it, you agree that AU Money Group may use your name, email address and mobile number to send finance offers, product updates and AMG news by email and SMS. The checkbox is unticked for new customers and customers who have unsubscribed. If you have unsubscribed, selecting the agreement and saving Your details subscribes you again. We do not change existing marketing preferences unless you make a choice. You can unsubscribe again at any time through Communication preferences.

You can withdraw your consent at any time in My account → Communication preferences, using Unsubscribe from all marketing, or by contacting us at info@aumoneygroup.com or (03) 9034 1448. Marketing messages must also provide a simple unsubscribe method, without requiring you to sign in. We honour unsubscribe requests within five working days.

We record your marketing choices, the date, where the choice was made and the consent wording version. Only authorised AMG staff can access these records. Essential account, verification, application and support messages are separate and may continue after you unsubscribe from marketing.

Chat history and attachments

Your chat and attachments are hidden from your customer view after 48 hours without a new message. AMG keeps an admin copy with no automatic expiry. Files already downloaded to your device are not removed. Contact us about access, corrections, deletion or applicable recordkeeping requirements.

Finance applications

Finance application forms are delivered through our finance service provider within the app. Its collection notices apply to information entered there. Documents uploaded in a finance application and documents sent in AMG chat are stored separately.

Service providers

The app uses hosting, storage and transactional email providers to operate the service. Verification and notification emails contain only the information needed for their purpose. Do not send passwords, PINs or verification codes through chat.

Contact and requests

For access to your information, corrections, privacy concerns or marketing preferences, email info@aumoneygroup.com or call (03) 9034 1448.

Updated 1 November 2026. This notice covers the AMG app. Product and finance-provider notices are presented separately where relevant.